Privacy Policy

Table of Contents

  1. General
  2. Types of Information Collected
  3. Purposes of Use of the Information
  4. Cookies and Tracking Technologies
  5. Information Sharing
  6. Information Security
  7. Retention of Information
  8. User Rights
  9. Unsubscribe from Marketing Emails
  10. Minors
  11. External Links
  12. Limitations of Liability
  13. Transfer of Information Abroad
  14. Legal Terms
  15. Contact Us
  16. Summary of Key Points
  17. Declaration of Consent

1. General

1.1 Introduction

Welcome to the website https://osadot.co.il (hereinafter referred to as “the Website”),
, operated by Oren Sadot Holdings Ltd. (hereinafter referred to as “the Company”).
We are committed to protecting our users’ privacy and operate in accordance with the law, including
the Privacy Protection Law, 5741–1981 (including Amendment 13),
the Communications (Telecommunications and Broadcasting) Law, 5742–1982, and the Privacy Protection (Information Security) Regulations.

This policy explains how we collect, use, store, and protect personal information when you use our website and services.

1.2 Agreement to the Policy

Use of this website constitutes your express agreement to this policy. If you do not agree, please stop using this website.

1.3 Policy Update

The company may update these terms from time to time. The update will be posted on the website with the date indicated, and continued use will be deemed acceptance of the updated version.

1.4 Scope of the Policy

This policy applies to all users of the website, including those who fill out forms, make online purchases, and sign up for the newsletter.

1.5 Applicable Law

This policy was drafted in accordance with Israeli law and relevant regulations, including the Privacy Protection Law and its regulations.

2. Types of Information Collected

2.1 Information Provided by the User

When you contact us, register, or make a purchase on the website, you may be asked to provide: your full name, shipping address, phone number, email address, the content of your inquiry, purchase details, and order notes. Providing this information is voluntary.

2.2 Technical Information Collected Automatically

When you use this website, technical information is collected through cookies and similar technologies, including your IP address, device/browser type, pages viewed, date of visit, and duration of visit. This information is used for analysis, security, and service improvement.

2.3 Information Required by Law

For tax and accounting purposes, we retain the following information: full name (individual or business), identification number (ID/corporate registration number), and basic contact information—for at least 7 years.

2.4 Information We Do Not Collect

The company does not collect sensitive information (medical, biometric, genetic, religious, etc.). Credit card information is not stored in our systems—it is transmitted directly to the secure payment processor.

3. Purposes of Use of the Information

3.1 Provision of the Service

Responding to inquiries, processing orders, issuing invoices, and providing support and after-sales service.

3.2 Improving Service and the User Experience

Gaining insights to improve the website and processes. Google Analytics is used in a limited capacity and without personal identification.

3.3 Marketing and Advertising (By Agreement)

Subject to your consent, we will send you updates, special offers, and newsletters. You can unsubscribe at any time by clicking the unsubscribe link or contacting us.

3.4 Analysis and Measurement

Conducting anonymous statistical analyses to measure campaign effectiveness and manage inventory and sales.

3.5 Compliance with Legal Requirements

Data retention in accordance with tax laws, reporting requirements, and compliance with legal provisions.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Small text files stored on your device that help with identification, saving preferences, and improving the user experience.

4.2 Types of Cookies We Use

  • Essential – Website functionality, shopping cart, and payment.
  • Functional – Language Preferences and Basic Information.
  • Analytics – Usability analysis and error detection (e.g., Matomo, Google Analytics).
  • Marketing – Targeted advertising on platforms such as Google Ads, Facebook, TikTok, Taboola, and Outbrain.

4.3 Control and Management of Cookies

You can delete or block cookies through your browser. Blocking cookies may impair your user experience and even prevent you from completing an order.

5. Information Sharing

5.1 With Whom We Share Information

Essential components for operating the business: shipping companies, payment processors, storage and maintenance providers, CRM systems, email marketing services, and legal entities as needed. Each provider is bound by confidentiality.

5.2 No Sale of Information

The company does not sell, rent, or transfer personal information to third parties for commercial purposes.

5.3 Disclosure of Information as Required by Law

This will be done only pursuant to a court order or a request from a competent authority, or to protect our rights or those of the public.

6. Information Security

The website is secured using SSL protocol, secure servers, and access control restricted to authorized employees only. We take reasonable technological and organizational security measures; however, no system is completely immune to security breaches. In the event of a security incident, we will notify the Privacy Protection Authority as required by law.

7. Retention of Information

Order details: At least 7 years (tax purposes). Inquiry data: Up to 3 years of inactivity. Marketing information: Until a request for deletion is made. Backups are stored in secure environments for limited periods of time.

8. User Rights

In accordance with Amendment 13 to the Privacy Protection Law, you have the following rights: access, correction, deletion (subject to applicable law), and the right to object to marketing. Requests will be addressed within 30 days.

9. Unsubscribe from Marketing Emails

Every marketing message will include an unsubscribe link. You can also request to unsubscribe by email; your request will be processed within 7 business days.

10. Minors

These services are intended for adults aged 18 and older. Any order placed by a minor will be canceled, and the information will be deleted.

11. Links to External Websites

There may be links to external websites (payment processing, shipping, social media). The company is not responsible for their content or privacy policies.

12. Limitations of Liability

12.1 Website Content

Photos, descriptions, and prices are for illustrative purposes only and are subject to change. We assume no liability for indirect damages or for reliance on incorrect information.

12.2 Technical Issues and Security

No liability is assumed for damages resulting from technical malfunctions, hacking, or force majeure—except in cases of proven gross negligence.

12.3 General Limitation of Liability

The Company's liability, to the extent determined, is limited to the amount of the order only.

13. Transfer of Information Abroad

The information is stored on secure servers in Israel, but may be transferred to international providers (including Google, Amazon, and Meta) for cloud services—with appropriate encryption and safeguards and in accordance with the law.

14. Legal Terms

14.1 Governing Law and Jurisdiction

Subject to Israeli law only; exclusive jurisdiction of the courts in Tel Aviv–Jaffa.

14.2 Entire Agreement

This policy and the Terms of Use for the website constitute the entire agreement between users and the company.

14.3 Accessibility and Early Intervention

We strive to present our policies in clear and accessible language. Questions will be answered within 7 business days.

15. Contact Us

  • Company Name:Oren Sadot Holdings Ltd.
  • Company No.: 517138962
  • Address:Europark, Yekom Building D
  • Email: office@osadot.co.il
  • Phone: 09-955-9338
  • Privacy Officer:Lior
  • Hours of Operation: Sun.–Thu. 10:00 a.m.–6:00 p.m.

16. Summary of Key Policy Points

  • Collecting basic information for service purposes and to comply with the law.
  • Use for providing services, improving the website, and marketing with consent.
  • Information security, backups, and protection of user rights.
  • We do not sell information to third parties.
  • Rights to access, correct, delete, and transfer information.
  • Cookies for operational, statistical, and marketing purposes.
  • Notification to the Authority in the Event of a Security Incident.
  • Jurisdiction—the courts in Tel Aviv.

17. Statement of Consent

By using the website https://osadot.co.il, you acknowledge that you have read and understood the Privacy Policy, and you agree to the use and sharing of information as described in this document.

For your convenience, you may contact us with any request regarding personal information using the contact information listed above.